An Investigation into Employee Job Satisfaction and Its Impact on Organizational Effectiveness with Special Reference to the Buffalo City College

Document Type : Research Paper


1 Quality Assurance Senior Co-Ordinator, Foundation for Professional Development, South Africa

2 Department of Public Administration, University of Fort –Hare, Eastern Cape, South Africa


This study was aimed at investigating the impact of employee job satisfaction on organizational effectiveness at the Buffalo City College in East London, South Africa. Job satisfaction is critical in ensuring the continued growth and effectiveness of any organization. This study assessed the levels of job satisfaction among academic lecturers at Buffalo City College. A quantitative research approach was used in the study. A structured questionnaire was distributed to all the campuses of the college. The self-developed questionnaire was distributed to a population size of 100 employees. Out of the 100 questionnaires distributed, 75 were returned which puts the response rate at 75%. The findings of this study revealed that employees were dissatisfied with pay, recognition and advancement opportunities.