ZARSMIManagement Studies and Economic Systems2408-95834220190401The Impact of Information and Communication Technologies on the Human Development in the Gulf Cooperation Council Countries: An Empirical Study7911385821ENMohamed BalouzaDepartment of Economics, Beirut Arab University, Beirut, LebanonJournal Article20190409The main goal of this study is to investigate the impact of information and communication technology (ICT) on human development in the six Gulf Cooperation Council countries (GCC), particularly, the effect of ICT development index on the three-key component of human development; income, health, and education. The study focused on the years 2005-2014. Based on the theoretical background explained in the literature, the main study’s hypothesis tested using the Panel regression analysis to account for the existence of both cross sectional and time series relationship. The finding of the study shows different results ranging between positive, negative and insignificant relationship, which reflect the complexity that could associated with ICT implementation in the context of development. GCC countries spent a vast amount of financial resources to develop their ICT infrastructure, however, they failed to achieve the effective utilization of these technologies in socioeconomic development, due to mismatch between the ICT infrastructure and the availability of skilled human capital, adequate educational system, and public awareness about the importance of the ICT role in socioeconomic development. Therefore, ICTs as tool alone cannot improve human development; unless it occurs within broader context and multidimensional strategy aim to enhance the people's abilities to make the most use of these tools and techniques. Finally, the study recommends for the GCC policy makers to shift their paradigm of thinking about ICTs by changing their focus from the deployment of the ICT infrastructure to focus on analyzing and understanding the dynamic complementarities that could shape the potential role of these technologies.ZARSMIManagement Studies and Economic Systems2408-95834220190401Job Satisfaction of Garments Industry in a Developing Country11512285822ENAbdul Gaffar KhanDepartment of Business Administration, Mawlana Bhashani Science and Technology University, Santosh, Tangail, Bangladesh0000-0003-1031-2043Syed Moudud Ul HuqDepartment of Business Administration, Mawlana Bhashani Science and Technology University, Santosh, Tangail, BangladeshMd. Nazmul IslamDepartment of Business Administration, Mawlana Bhashani Science and Technology University, Santosh, Tangail, BangladeshJournal Article20190409The Readymade Garments (RMG) industry occupies a unique position in the Bangladesh economy. It is the largest exporting industry in Bangladesh, which experienced phenomenal growth during the last 25 years. More than 78 percent of Bangladesh’s export earnings come from the garments industry. The industry plays a key role in employment generation and in the provision of income to the poor. Nearly four million workers are directly and more than twelve million inhabitants are indirectly associated with the industry. But their satisfaction level of working in their workplace is always neglected. So, this paper attempts to underpin the factors that influence them working with great extent of satisfaction. To support this paper, we conducted primary survey on 100 respondents who are working in different garments factories of Bangladesh. Particularly, descriptive analysis, correlation matrix and regression analysis are the primary tools used for the data analysis. The analysis shows that 7 factors have been influenced quite significantly while relationship between co-workers and supervisor has no significant impact on overall job satisfaction of the workers. This paper also provides a number of insights for the potential think tanks and stakeholders of the country.ZARSMIManagement Studies and Economic Systems2408-95834220190401Work-Family Conflict among Married Female Professionals in Pakistan12313085823ENAmbreen KhursheedDepartment of Management, University of Central Punjab, PakistanFaisal MustafaDepartment of Management, University of Central Punjab, PakistanIqra ArshadDepartment of Management, University of Central Punjab, PakistanSharoon GillDepartment of Management, University of Central Punjab, PakistanJournal Article20190409Over the past few decades, a significant change in the nature of employment and family patterns has been observed globally. The objective of this paper is to determine how work requirements affect family by exploring the phenomenon of the work-family conflict (WFC) and how the family demands impinge the work life – the family-work conflict (FWC) by examining the key issues leading to this critical issue. The qualitative phenomenological case study method is used, the data were collected by conducting in-depth interviews from 50 female respondents working in 12 private and public organizations of Pakistan. The findings showed a strong negative relationship between long working hours and lack of spousal support with work-family conflict. The findings recommend that an effective way to reduce the work-family conflict is through developing a positive and comfortable working environment for employees. Furthermore, the findings stressed the need to frame guidelines for the administration of work family conflict at the organizational level as it is associated to the job contentment and performance of the employees.ZARSMIManagement Studies and Economic Systems2408-95834220190401Implementing Lean Tools to Streamline Banking Operations: A Case Study of a Small Lebanese Bank13114485824ENMohamad BakriDepartment of Business Administration, Beirut Arab University, Beirut, LebanonJournal Article20190409The purpose of this paper is to discuss the benefits generated from the application of lean tools in banking services. We will highlight on challenges, advantages, and principal success factors for lean implementation. As financial markets are experiencing changes so it’s mandatory to create a streamlined bank to meet the new expectations in a timely manner while continuing to lower operational costs. The methodology used is a case study research based on a participant observation, in which we describe and analyze the implementation of VSM lean tool in a real banking environment. The main findings illustrate the great potential and capabilities of the lean tools when implemented. VSM is a very helpful Lean tool for banks to embrace disruptive technologies and create better experiences for customers and employees. We argue that to maintain and realize a sustainable achievement, lean practices must be adjusted and become a characteristic of bank culture.ZARSMIManagement Studies and Economic Systems2408-95834220190401Effect of Service Quality on Customer Satisfaction Evidence from Banks in Tangail14515985825ENNushrat Nahida AfrozMawlana bhashani science and technology universityJournal Article20190409This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of bank clients has been performed with a structured questionnaire. Respondents are chosen from different demographic features. The 200 sample clients were selected from the branches of different public and private banks located in Tangail City. The sample clients were selected randomly at the banks while interviewing. Both descriptive and inferential statistics were used in the analysis. To explore the relationship between service quality and overall customer satisfaction, frequency distribution, descriptive statistics, correlation and regression analysis was performed. From the overall analysis, the most important service quality factor of banks is personal attention to the clients followed by error-free records, safety in transaction, and tangible physical facilities of the bank. A significant correlation between the performance of promises in time and professions of the clients are observed. Perceived service quality factors have significant relationship with the overall service quality of the banks located in Tangail City which indicates that the service quality dimension have strong influence on the overall customer satisfaction. After all, findings indicate that service quality and all its dimensions have significant and positive association with customer satisfaction. Therefore, this study has been specifically conducted to consider this phenomenon and seek empirical justification in this regard by considering service quality as the main contributory factor towards customer satisfaction.ZARSMIManagement Studies and Economic Systems2408-95834220190401Exchange Rate Volatility and Foreign Capital Inflows in Nigeria (1990-2016), Cointegration, DOLS and Granger Causality Approach16117085826ENTimothy Ayomitunde AderemiDepartment of Economics, Olabisi Onabanjo University, NigeriaJournal Article20190409The aim of this study is to examine the nexus between exchange rate volatility and foreign capital inflows in Nigeria. The results from the past empirical studies about this subject matter have been controversial, which has created a gap in the literature. The study extracted data from CBN Statistical Bulletin and UNCTAD investment report from 1990-2016. Consequently, the findings that emerged in this work shows that cointegration test confirms the existence of long run equilibrium relationship among the selected variables. Foreign direct investment has a significant negative relationship with exchange rate in Nigeria. Ditto for external debt, though not significant. However, remittances and exchange rate volatility have a non -significant positive relationship with each other in the country. In addition, due to the important findings that originated from this work, the study makes the following recommendations for the policy makers, investors, future researchers and the general public. The significant negative impact of foreign direct investment on exchange rate volatility calls for the attention of the appropriate authorities in the Central Bank of Nigeria to develop a sound policy with adequate capacity to stabilize the exchange rate so that value of the country`s currency could be competitive in the global economy.